Frequently Asked Questions — Everything About Working With Us
General Questions
What services does Invisible Touch MSP offer?
We specialize in three core areas: custom WordPress website design & development, workflow automation (CRM setup, email/SMS follow-ups, appointment systems), and client portals. We also offer managed hosting, SEO foundations, and monthly website care plans.
Where are you located and who do you serve?
We’re based in the Tampa Bay area and serve service businesses throughout Tampa, St. Petersburg, Clearwater, Brandon, and nationwide. Most of our work is done remotely — we collaborate through video calls, shared dashboards, and our client portal.
What industries do you work with?
We specialize in service businesses — home services (HVAC, plumbing, electrical, landscaping), law firms, medical & dental practices, contractors, real estate professionals, and accounting & CPA firms. If you run a service business and need more clients, we can help.
How long does it take to build a website?
A typical 5–10 page starter website takes 4–6 weeks from kickoff to launch. Larger sites with 20+ pages run 8–12 weeks. Timeline depends on how quickly you provide content approvals and feedback. We give you a specific timeline in your project proposal.
Do you work with businesses outside of Tampa Bay?
Yes — we work with clients across the US. Our process is fully remote-friendly. We use video calls for strategy sessions and our client portal for project communication, file sharing, and approvals.
Website Design & Development
What does a website redesign cost?
Every project is scoped individually and priced accordingly. We provide a fixed-price proposal after a free strategy call — so you know exactly what you’ll pay before we start. No hourly billing, no surprises.
Do you use templates or build custom?
We build on WordPress with Elementor Pro, which gives us the flexibility to create a custom design that’s unique to your brand — not a recycled template. That said, we’re not reinventing the wheel on every project; we use proven layouts and structures that convert, customized for your business.
Will my website work on mobile phones?
Absolutely — every site we build is mobile-first. With over 60% of web traffic coming from mobile devices, this isn’t optional. We test thoroughly on multiple screen sizes before launch.
Can I update my website myself after launch?
Yes. WordPress is designed to be manageable without technical skills. We build in a way that makes it easy for you to update text, images, and blog content without breaking the design. We also provide a short walkthrough video after launch.
Do you offer hosting?
Yes — we offer managed WordPress hosting that includes daily backups, SSL, security monitoring, and a CDN for fast load times. We can also migrate your existing site to our hosting at no charge.
What happens if something breaks after launch?
Every project includes a 30-day post-launch support period at no extra cost. For ongoing protection, our care plans cover updates, security, and priority support every month.
Automation & Systems
What is workflow automation and do I need it?
Workflow automation uses software to handle repetitive tasks automatically — things like sending follow-up emails when a lead fills out your form, reminding clients about appointments, requesting Google reviews after a job is complete, or syncing data between your tools. If you’re doing any of these things manually, automation will save you significant time and help you close more business.
What CRM platforms do you work with?
We work with most major CRM and automation platforms including GoHighLevel, HubSpot, Zoho, ActiveCampaign, Keap, and others. We’ll recommend the right platform based on your business needs and budget during your strategy call.
How long does it take to set up automations?
A single automation workflow typically takes 1–2 weeks. A full automation suite with CRM setup and multiple sequences runs 3–6 weeks depending on complexity and how quickly we can gather the information we need from you.
What is a client portal and does my business need one?
A client portal is a secure, branded online space where your clients can log in to view project status, share documents, pay invoices, and communicate with your team — all in one place. If you’re managing clients through a mix of email, text, and phone calls, a portal dramatically improves the client experience and reduces back-and-forth for your team.
Working With Us
How does the process work?
It starts with a free 30-minute strategy call. We learn about your business, your goals, and what’s not working with your current setup. Then we send you a clear proposal with scope, timeline, and fixed pricing. Once you approve, we kick off the project. You’ll have a dedicated point of contact and a clear milestone schedule throughout.
Do you require a deposit?
Yes — we require a 50% deposit to begin work, with the remaining balance due at launch. For larger projects, we offer milestone-based payment schedules. We accept ACH, credit card, and check.
What do you need from me to get started?
After kickoff, we’ll send you a client onboarding form that covers your brand assets (logo, colors, fonts), access to your current website and hosting, your target clients and services, and any content you already have. Don’t worry if you don’t have everything — we’ll guide you through exactly what we need.
Do you sign NDAs or confidentiality agreements?
Yes, we’re happy to sign an NDA if required. We take client confidentiality seriously — we never share project details or use client work in our portfolio without explicit written permission.
Still Not Sure? Let's Talk.
Book a free 30-minute strategy call. We’ll answer every question, audit your current setup, and give you a clear, honest picture of what’s possible — no pitch, no pressure. together would look like.